battery no longer charges to 100%

battery no longer charges to 100%

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Netyri

Hello. My battery no longer charges to 100%, stays at 56% and reports "Battery is not charged", although probably the laptop is connected to the power. All updates are made, BIOS up to date, but it does not work. Does somebody has any idea? Laptop: Alienware 17 R3 Thank you Ray

Replies 2

L31FY

Sounds like a bad battery maybe. That’s the most likely thing. Or the charging circuit. Either way the part isn’t too expensive.


CloudStorm edited

Do a epsa diagnosis scan on your system and it should show you the actual problem.

It could either be an AC adapter or failing battery.

https://www.dell.com/support/article/us/en/19/sln116413/running-epsa-built-in-diagnostics-on-your-alienware-system?lang=en