So, I got an Alienware 17 R4 yesterday or so, and the headphone jack isn't working. Before posting here, I, of course, went to Google to see if I could find a solution. Ended up just wasting time trying to uninstall and re-install drivers, mess around in the options, nothing seemed to work. I have the most recent audio drivers for the laptop (downloaded from Dell's site) and it came with Windows 10 already, not upgraded from something like Windows 7 or 8.1, which seemed to have worked, rather than this. (All audio coming from the laptop speakers are fine - nothing is shut off, I simply have no audio coming through the headphones, as if they're never being plugged in in the first place).
When I plug the headphones in (they're very similar to Apple headphones from what I know, work fine on other things such as phones or other laptops), nothing shows up under Playback or Recording devices. I haven't seen any problems posted about this recently, which leads me to believe most people who have this problem (if any) manage to fix it through the old posts. I was just wondering if there may be something I missed trying, did wrong, etc, that was causing this not to work or if anybody here has feedback. Thanks in advance if this gets fixed, and sorry if it's a repost of a problem that was previously fixed.