Area 51 R2 Help w/Command Center

Area 51 R2 Help w/Command Center

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AmberDawn81

 

Hi Everyone! I have an Area51 R2, the motherboard has been replaced twice-the second one worked for a day and gave me an overclocking error and it will no longer boot. Dell told me I needed to boot Windows from USB, deleted command center, reinstall the new version-then update bios. I know how to boot from usb-I’m just clueless on how to delete command center and reinstall the new version. Can someone help please and thank you so much  in advance. 

 

 

 

 

Replies 11

Cass-Olé edited

How to Remove and Reinstall the Alienware Command Center

Bios updates are not needed unless u have a specific issue you're trying to correct; if the firmware flash goes wrong u could brick the mthrbrd, proceed w/ caution. What Bios is it on now, & which are u trying to update it to

Example: a system on Bios A04 should not jump directly to A14; it is done in step-wise fashion, using intermediate versions (non-perfect example might be A04 > A08 > A11 > A14); the more u flash it, the higher the chance of a brick, also

Bios A14 contains the spectre/meltdown patch & performance may drop; InSpectre can be used to disable (toggle on or off) Bios & Windows patches to restore performance if you're feeling devil-may-care

 


AmberDawn81

Thank you, it’s at A04. The error has to do with overclocking settings, I’ve changed between the 01 and 02 and got it to boot once on the 02 but now it won’t. Hardware check comes back as everything passed. I have only had this system a little over a year.


AmberDawn81

Dell told me to go to A14 but which is best? I keep reading the horror stories about the motherboards bricking. 


Cass-Olé

I'm not sure what is wrong w/ your PC, nor why u have to boot Windows from USB unless that was for a new install of it or to attempt a repair possibly?

If we pretend you still have your OS up & running, you should be able to uninstall CmndCntr & simply do not install it again until the error goes away, which u might accomplish if u tap F2 or delete at Alienhead logo > enter Bios > load factory defaults / save / restart & see what happens

You say it no longer boots, but if u can't get past the Bios OC error, Windows hasn't even loaded up yet, PC can't pass P.O.S.T. (power on self test)

Load defaults to clear all of the OC settings & see if that helps

I have only had this system a little over a year, & what, it just stopped working one day? Or is this your 2nd motherboard, new, & it exhibits issues after freshly putting it in?

My R2 board is on A13

Load defaults, then we can get to what Bios version u might need

 

 


AmberDawn81

The problem started with a nvidia update in November after it restarted it would do nothing but continually beep-took out everything but 1 memory stick and 1 video card same thing-swapped them each with another card/stick still the same. Wouldn’t get to post.  Dell didn’t have any motherboards in stock so I got one from eBay-it was fine until it updated and now I have the overclocking. I’ve done the psa-everything passes. Loaded defaults and it still comes back to the black screen..it says the previous overclocking settings have failed, system has been rest to defaults. I wasn’t sure why I was told to boot windows from usb..that’s why I asked about it. If I go to the setup F2 I’ve tried the load OC 1 defaults and OC 2. I’ve got it to work once and then it went back to the black screen again. Thank you for helping me, I appreciate you! 

 


Cass-Olé edited

Maybe remove the coin-cell battery for a minute, yank wall cord & press front top power on/off button for a minute (drain residual power), re-insert battery / plug back in & power up; if coin-cell is difficult to pop out, try the tiny green jumper right next to it called 'clear cmos' (move jumper over, leave there for a minute & then move it back); is this like a continual bootloop?, everytime u start or restart it comes up w/ an error screen? Have u tried one stick of memory, until all sticks were tested to see if all fail or not

Have u tried to flash the Bios to A08 using a USB stick to boot into / execute: sooner or later your board will need to move up

On a spare HDD, try to boot into your Windows DVD or USB & run a clean install of Windows; if it will install, we're interested in what it does during a restart (or restarts while installing); from there we're interested in 'how long' post-install it will behave ... the attempt to boot into a Windows install is to see what wants to happen with video output, given your LoadLevel 1 / 2 sent u to a back screen (if load level 1 / 2 produce a black screen I might place video GRFX card in different slots & see if it helps or not), where that black screen I think I would've restarted and loaded defaults (I'm hearing two issues: black screen & overclocking failed, or do all scenarios eventually lead u to same black screen?)

Post in the Dellware forum to see if a tech answers; if u get no reply there or here, I'll be honest: the XJKKD 9G12C FRTKJ we're discussing here is made by MSI / model MS-7862, & I'd take my issue to the MSI gaming mthrbrd forum & ask what might be wrong there (I own your mthrbrd also as-well-as a retail MSI X99 board; the Graphical Interface UEFI Bios is ~the same on all MSI X99 boards & therefore the techs & users in an MSI forum may have experience in correcting your issue, it's worth a try)(if they ask what it is, it's Alienware made by MSI / MS-7862 X99 chipset socket 2011-v3). A search of that forum also, or a google search (boot loop overclocking failed > msi x99 boot loop overclocking failed < >or similar words <)

 

If you're getting tech-support which told u to unistall CmndCntr, what did they say now that u did that?

 

 


AmberDawn81

Update-I reset cmos, it booted to Windows, removed and reinstalled command center. I’m to A12 Bios. Everytime I restart I still get the overclocking but I’m able to load 02 defaults, then it will boot. It takes almost 2 minutes to though. When I had command center uninstalled, it booted in 10 seconds. 


Cass-Olé edited

I have your R2 mthrbrd but do not have a CPU for it, I don't know why yours does that or how to correct it, but I'm glad you made progress; ask your seller if the board had a history of this issue (they'll most likely lie if it did of course)

Create a new post addressed to Tech Support > ATTN: NEED MODERATOR HELP

Odd enough, try Twitter @AlienTech (& remember the MSI forum)

To 'load default values' is to remove any & all overclocking settings & start fresh w/ factory bare minimum settings; have you tried to remove all overclocks in CmndCntr (if that's possible)?  

Without CmndCntr installed, you get no error & can boot in 10 seconds

With it, u have error, u load defaults + takes 2minutes ... is that about it?

There's a newer Windows 10 version (4.8) & older 7/8/10 version 4.0.59

A13 is the next-to-last Bios, I'd attempt that version, while A14 is Spectre/Meltdown & I'd avoid that version if u don't care about exploits (I don't) (A14 u  will be patched for exploits but incur a performance hit as the result; InSpectre software allows u to toggle patch on/off)

 

 

 


AmberDawn81

Thank you for all your help! I’ll do the moderator post-joined MSI forum. Tempted to just leave the command center off-at least it works


AmberDawn81

Thank you for all your help! I’ll do the moderator post-joined MSI forum. Tempted to just leave the command center off-at least it works